PRIVACY POLICY

About this notice

This notice describes the public ERPFY marketing website and its contact, demo-enquiry and founding-venue forms. ERPFY is the brand used on this website; its operating legal entity, business address and any applicable registration details still need to be confirmed.

It does not describe every data flow in a restaurant’s POS, payments, guest records or live agent service. Before using those services, ask for the current service-specific privacy notice and agreement.

Information you provide

The website collects information directly when you submit an enquiry:

• Your name, email address, restaurant or group name, number of locations and enquiry message.
• The type of enquiry, such as a demo, sales conversation or partnership.
• An optional phone number and its country code.
• For founding-venue enquiries, your role and current POS.

Share only information needed to discuss your venue. Do not send passwords, identity documents, full payment-card details or private guest and staff records through these forms. You can browse the public website without submitting an enquiry. If you omit required enquiry fields, the form cannot be submitted.

How enquiries are used

The website validates your submission and sends its contents by email to the configured ERPFY contact recipient. The team can use those details to understand your request and respond about it.

Providing a phone number does not by itself connect WhatsApp, enrol you in automated agent briefings or authorise restaurant actions. Any separate marketing subscription or live-service connection needs its own explanation and appropriate choice.

Providers and overseas handling

The website’s enquiry implementation uses Resend for email delivery, and the site includes Vercel Analytics. These services may process information as part of providing their functions. Third-party links and app downloads may have their own notices.

The complete recipient list, website-hosting arrangements, contractual protections and countries of processing have not been confirmed for this draft. It does not promise Australian-only storage or a particular overseas-transfer arrangement. Ask ERPFY for those details before sharing information if they affect your decision.

Analytics and browser information

Vercel Analytics is included to support understanding of website usage. The actual analytics configuration, event collection and any hosting access logs need operational verification. This notice does not assert that all data is anonymous or that the website never uses cookies or other browser storage.

Browser settings can control cookies and site storage, although some controls may affect website functionality. There is no analytics preference centre or confirmed opt-out mechanism established by this draft. Contact ERPFY for the current collection details and available choices.

Agent examples and future AI use

The interactive agent examples use fixed sample records and local interface state. Their sample approval and STOP controls do not execute restaurant changes or connect a WhatsApp account. This is separate from any website analytics.

Before enabling a live agent, confirm which restaurant and message data it can access, the AI and messaging providers, processing locations, data-use terms, retention, permissions and human review. No provider no-training commitment or automated-decision safeguard is established here. Read Privacy and AI use and Security and control for the planned approach and its limitations.

Storage, security and retention

Enquiries are delivered through an email provider to the configured recipient. The retention periods, mailbox access arrangements, backup handling and deletion process still require confirmation. The public form checks submitted fields, but that is not proof of a particular security standard, certification or breach-response process.

No fixed deletion deadline, complete confidentiality guarantee or future chat-log retention period is promised in this draft. Ask for the current arrangements before providing sensitive information.

Access, correction and complaints

Email [email protected] to ask about information you submitted, request access or correction, discuss deletion, or raise a privacy concern. Describe the request and the approximate date of your enquiry without sending passwords or identity documents. Appropriate identity verification may be needed.

The formal complaints procedure, response timeframes and applicable Privacy Act obligations need legal and operational confirmation. If a concern remains unresolved, the Office of the Australian Information Commissioner explains whether and how it can receive a privacy complaint.

Updates to this notice

This website draft was reviewed on 12 October 2026. Changes to collection, recipients, analytics or live-service functionality need a corresponding review and updated notice. A final policy must accurately describe the actual service, rather than rely on this website-only draft.