Does Reviews generate customer reviews?

No. The planned agent works with genuine feedback and drafts responses; it does not invent customer experiences.

Will it remove negative reviews?

No removal guarantee is made. A critical review is not automatically a policy violation, and any platform report needs a justified human review.

Can replies go live without approval?

The examples keep a reply as a draft until it is reviewed. A real publishing connection and its permission model need confirmation.

Can I use Reviews today?

Reviews is planned and coming soon; a live or pilot release has not been confirmed on this page. Register interest to discuss timing, connected modules and the supported actions for your venue.

Is this chat connected to our restaurant?

No. All four examples use fixed sample records and make no network requests to your restaurant. Approval and STOP illustrate the intended control model, not a live permission system.

REVIEWS / REVIEWS & REPUTATION

HEAR THE FEEDBACK.PREPARE THE RESPONSE.

A planned reviews and reputation agent for restaurant owners. Find recurring themes and prepare thoughtful replies, with private guest information kept out of public responses.

Try the examples Register interest

Planned / Coming soon No live or pilot release confirmed.

A restaurant owner reviewing guest feedback while the team serves a dining room — “What keeps coming up in our recent reviews?”

Feedback deserves attention, not the same reply every time.

A recurring service concern can be more useful than a single rating. Reviews is designed to organise genuine feedback and draft a relevant response while leaving public replies and escalation with your team.

FIND THE RECURRING THEME.RESPOND WITH CARE.

Start with your restaurant’s reviews & reputation work. Reviews is planned to help your team check the records, prepare a useful next step and review the result. Available modules and actions need confirmation for your venue.

Group recorded feedback

Review the available feedback in a defined period and distinguish recurring themes from isolated comments.

Prepare relevant replies

Draft a concise response based on the actual comment and confirmed venue information.

Bring issues to the team

Prepare an internal follow-up without exposing private details in a public reply.

FOUR QUESTIONS FOR REVIEWS

WHAT ARE GUESTS SAYING?WHAT SHOULD WE SAY BACK?

Choose a sample chat. Check its records, review the next step, or use STOP. Nothing connects to or changes a real restaurant.

CHOOSE A RESTAURANT JOB

These examples use sample data. Nothing is sent to a restaurant or changed in ERPFY.

Ask ERPFY / ReviewsINTERACTIVE EXAMPLE

Ask
Check
Preview
Done & logged

What keeps coming up in our recent reviews?

REVIEWS

The right specialist picks it up.

Reviews would check the connected restaurant records before answering. Start with the example data below.

Permitted review records
Venue response guidance
Service notes

THE RECORDSBEHIND THE ANSWER.

Reviews needs the right information, not access to everything. These are the proposed inputs; a module listed here is not proof of a live connection.

Permitted review records: Feedback content, date and source from connections actually approved for the venue.
Venue response guidance: Approved contact routes and confirmed information for a public reply.
Service notes: Relevant internal context that can inform review without exposing private guest details.

THE PROPOSED APPROVAL BOUNDARY

READ THE RECORDS.REVIEW THE CHANGE.

Reading, preparing and acting are different permissions. The live role controls and supported actions need confirmation during setup.

Read what is permitted

Read the review information and internal context allowed for the role.

Review before acting

Posting a reply, sending a follow-up or filing a supported platform report needs an authorised review.

Keep the human responsibility

Reviews must not fabricate feedback, incentivise ratings, disclose private guest records or promise removal of genuine criticism.

PLANNED / COMING SOON

INTERESTED INREVIEWS?

Tell us where this job could help your restaurant. The ERPFY team will discuss timing, required records and supported actions before any pilot or live access is confirmed.

This opens the contact form with Reviews in your enquiry. It does not activate an agent or confirm a place in a pilot.

Before you get started

BEFORE YOU ASKREVIEWS.

See all agents

START WITH THE JOBYOUR TEAM NEEDS HELP WITH.

Bring us your restaurant’s reviews & reputation questions. Let’s discuss what Reviews would need to work well for your venue.